R E S P E C T

Recently, we have noticed an uptick in some small business partners experiencing what may be a lack of respect for their time and work. It therefore deserves its own conversation.

When making a pitch or presentation and there appears to be a more hostile tone coming from the other side, how best to react? This can often be experienced when the client or prospect has a committee interviewing you or overseeing your work. There always seems to be at least one. The tone may be accusatory, the look may be blank or even nasty, the words can be biting. We have often wondered if this is intentional to elicit reactions, to judge your tolerance for criticism. Or is it just plain unprofessional behavior?

Regardless of the intent, feeling as if you and/or your product or service are not respected does not help collaboration. If its impact is severe enough, you owe it to yourself to discuss it with the client or prospect. This is a much easier conversation with an established client. You likely know them well enough to feel comfortable that you will not jeopardize the existing working relationship.

If a lack of respect is being shown by a firm that is not yet a client, think long and hard if this is a relationship you want to pursue further. Testing your knowledge or capabilities is fine and somewhat expected in business, but it can be approached with kindness and professionalism. If this is not the experience you are encountering, take the time to discuss this afterwards with your contact there. If the response is less than satisfactory, you need to reassess what collaboration will look like in this type of environment.

A respectful thank you but no thank you is professional and well-received. Creating an uncomfortable environment of antagonism reflects a lack of both professionalism and respect. Do your best to avoid such situations.

Be well.